I usually do, but I need to do this much myself…..until I want to throw the computer out of the window. It should be easy as I’ve managed before but this is bugging me. Ahwell the old photo stays for now.
Actually I am not surprised you are struggling. Just tried myself and there is a crop option which insists that you crop even the tiniest thumb nail image before it is uploaded. If you don’t crop you can’t move on. I don’t remember having this issue before when I used an avatar. I used the gravatar option in the end.